Last Updated: January 30, 2026

These Terms & Conditions (the "Terms") govern your access to and use of the travel advisory, hotel booking, points strategy, concierge planning, enterprise and group coordination, SMS and email communications, marketing communications, and related services provided by Perks & Rec LLC (d/b/a Perks&Rec) ("Perks&Rec," "we," "us," or "our"). By accessing our website, submitting a trip request, opting in to our email or SMS lists, or authorizing us to make a booking, you agree to be bound by these Terms. If you do not agree, do not use our Services.

Brand note: Perks&Rec is the brand or trade name we use in marketing. Perks & Rec LLC is the New York limited liability company that provides the Services and is the contracting party.

1. Quick Read Summary (Not a substitute for the full Terms)

• We are a travel advisor and booking intermediary, not the supplier. Hotels, airlines, cruise lines, tour operators, and other travel vendors provide the underlying services and their terms apply.

• Supplier changes, mistakes, schedule shifts, or failures are the supplier's responsibility. We will advocate for you but are not financially liable for supplier actions.

• Concierge, custom itinerary, and group planning work requires fees that are earned when work starts and are generally non refundable unless we say otherwise in writing.

• Points strategy advice is informational. Loyalty program rules change, award space comes and goes, and redemption values are never guaranteed. We are not financial advisors.

• Refunds for travel components flow from the supplier, not from Perks&Rec. We help coordinate but we do not advance funds.

• You can unsubscribe from marketing emails or reply STOP to marketing texts at any time and we must honor that within the legally required timeframe. All commercial messages include our mailing address.

• We collect and store personal data you give us, such as trip details and contact info, in secure third party systems so we can plan and book travel. You may have privacy rights under GDPR if you are in the EU and under CCPA if you are a California resident. Contact us to exercise your rights. See Section 13.

2. Acceptance of Terms

By using the Services, by clicking an "I Agree" box, by replying to an email or SMS that authorizes us to proceed, or by paying an invoice, you confirm that you have read, understood, and agree to these Terms for yourself and for any travelers you represent. Payment or continued use after notice of updated Terms is acceptance of the revised Terms.

3. Who We Are and What We Do

Perks & Rec LLC (d/b/a Perks&Rec) is a New York based travel advisory that helps travelers and organizations book hotel stays with added value perks, optimize use of loyalty points, and plan custom itineraries and group events. We work through a network of independent travel suppliers, host agency partners, and global hotel programs. Fora Travel Inc. is one of our current host agency partners. In some cases, reservations may be ticketed or fulfilled through a host agency partner such as Fora Travel Inc. or a consolidator. When that happens, that partner or the end Supplier may appear as the merchant of record on your statement or confirmation. We do not operate hotels, airlines, cruise lines, tour operators, or on property services directly. Our role is to source options, relay information from Suppliers, make reservations when authorized, and advocate for you when issues arise, subject to the Supplier policies that apply.

4. Relationship With Travel Suppliers, No Control Over Performance

When we book or arrange travel, you enter into a contract directly with the travel supplier providing that service, for example a hotel, tour operator, cruise line, air carrier, ground operator, destination management company, or a host agency merchant processing the booking (for example Fora Travel Inc.) (each a "Supplier"). Each Supplier sets its own pricing, availability, inclusions, restrictions, and cancellation terms. We do not control Supplier operations, staff decisions, maintenance, safety practices, health protocols, schedule changes, or on site customer service. We are not liable for injury, property loss, service failure, delays, force majeure events, or changes imposed by any Supplier or other party we do not control.

5. Authority to Act, Enterprise and Group Organizer

For any booking that includes more than one traveler, and for all enterprise, group, event, meeting, or incentive travel, the client must designate a single authorized decision maker (the “Organizer”). The Organizer confirms that they have authority to act for all travelers (including minors, where guardian consent is required), to accept these Terms, to approve itineraries and charges, and to provide required traveler data. We rely on the Organizer’s instructions as binding. The Organizer is responsible for distributing Supplier terms to participants and for securing any required consents. If a company is paying, the company remains liable for all agreed fees even if internal attendee counts change.

The Organizer may ask us to source and negotiate group or event contracts with hotels and other Suppliers. Once the Organizer has approved key commercial terms in writing (including dates, room counts, rates, deposit amounts, payment schedule, and cancellation/attrition provisions), the Organizer authorizes Perks & Rec LLC (d/b/a Perks&Rec), in its capacity as travel advisor, to execute such Supplier group or event contracts as agent for the Organizer or the Organizer’s company or group, as applicable. Any such contract will be between the Supplier and the Organizer (or the Organizer’s company or group), and the Organizer agrees that they and/or their organization are financially responsible for all obligations under those contracts, including deposits, minimums, attrition, slippage, cancellation fees, and other charges. We are not a party to those Supplier contracts and are not personally liable for performance of group room blocks or event minimums. Group hotel contracts may include attrition, slippage, or minimum spend clauses, which will control over these general Terms when stated in a written Statement of Work (SOW) or Supplier agreement.

6. Fees, Deposits, Billing, Scope Changes, and Non Payment

6.1 Service Types

• Hotel Booking Assist: Usually no direct fee. We are paid by Supplier commission when available. If a hotel is non commissionable, we may charge a flat booking fee disclosed in advance.

• Points Strategy or Advisory Session: Flat or hourly fee, payable at booking.

• Concierge Trip Planning (multi stop, custom itineraries, complex travel): Planning deposit required before research begins. Balance due at agreed milestones.

• Enterprise or Group Projects: Custom Statement of Work (SOW) with staged payments tied to deliverables.

6.2 Non Refundable Once Work Starts

Planning deposits and advisory fees become earned and non refundable once we begin substantive work, for example research, outreach to Suppliers, proposal drafting, or itinerary curation, because that time cannot be recovered. Industry standard agreements allow agencies to charge for professional services not covered by commission, and for additional services beyond the base scope.

6.3 Scope Creep

If you request changes that materially expand scope, such as new destinations, added room blocks, repeated repricing cycles, or restructuring traveler lists, we will advise you of incremental fees before continuing. Work may be paused until additional payment is received.

6.4 Payment Authorization, Host Agency Merchants

You may authorize us in writing to transmit payment details to Suppliers or host agency partners (including Fora Travel Inc.) to secure reservations. We will only charge amounts you approve. Some Suppliers require signed credit card authorization forms. Your submission of such authorization constitutes permission for us to facilitate those charges on your behalf. When a host agency partner processes payment, that partner name may appear on your statement, and you agree that such charges are valid when tied to services you approved.

6.5 Late Payments (Enterprise / Group)

Invoices not paid within 15 days of the due date may incur a late fee of 1.0% per month (12% APR) or the maximum allowed by law, whichever is less. You agree to reimburse reasonable collection costs, including attorneys' fees, for past due enterprise accounts.

7. Points Strategy and Loyalty Advisory Disclaimer

Our points and loyalty strategy guidance is educational travel planning advice, not financial, tax, credit, or investment advice. Award charts change, programs devalue, blackout dates appear, and partner space can disappear without notice. We cannot guarantee that specific award seats, upgrade instruments, elite benefits, transfer ratios, statement credits, or redemption values will be available when you try to book. You are responsible for understanding your card issuer rules, annual fees, interest charges, and tax reporting obligations tied to rewards activity. If we share affiliate links for credit cards or loyalty offers, we will disclose that relationship. Advisory services are a frequent area of dispute in the travel industry, which is why many professionals carry Errors & Omissions (E&O) insurance.

8. Supplier Mistakes and Service Variability

Suppliers sometimes miscode rates, oversell room categories, change amenity policies, or decline upgrades even when they appear in a program description. Equipment failures, staffing shortages, weather, health events, labor actions, and regulatory changes can all affect delivery. We are not financially responsible for Supplier mistakes, but we will, when practical, advocate for a fair resolution such as rebooking, credit, or amenity substitution. Travel agency industry terms routinely disclaim liability for defaults or negligent acts of independent Suppliers outside the agency's control.

9. Changes, Cancellations, and Refunds

All reservations are governed by the cancellation, change, and refund policies of the Supplier that confirmed your booking. Deadlines, penalties, and refund methods vary. Some rates are fully non refundable. Some require notice, often 24 to 72 hours for standard transient bookings, and much longer for group contracts. Cruise, tour, and event deposits may become fully earned well in advance of travel. We assist with change requests but we do not control processing times or outcomes. Agencies commonly require clients to review and approve Supplier terms before reservations are ticketed or guaranteed.

10. Marketing Value Claims and Illustrative Estimates

Our marketing may reference typical added value from preferred partner hotel programs, for example breakfast for two, a one time property credit (often 100 United States dollars), potential room upgrades when available, and late checkout when offered. We sometimes summarize this as a notional value, for example "$500 in perks," by combining estimated retail breakfast value, property credit, upgrade differential, and late checkout benefit. This figure is an illustrative estimate based on program level data reported by partner networks and Supplier marketing, not a guarantee that you will receive that amount on every stay. Actual delivered value varies by property, length of stay, season, room type, traveler status, and how you use the credit. Always review the confirmed inclusions in your booking record.

11. Client Responsibilities

You agree to provide complete and accurate traveler details, including full legal names matching government identification, dates of birth when required, contact information, loyalty numbers, accessibility needs, and payment authorization. Failure to provide accurate information can result in denied boarding, additional fees, or unusable reservations, and agencies routinely place the risk of such errors on the traveler once confirmations are issued. International travelers are responsible for passports (generally valid for 6 months beyond return date), visas, health or vaccine requirements, and entry formalities. We strongly recommend that you review every confirmation we send and alert us right away if anything is wrong. Travel insurance is strongly recommended to help protect against Supplier default, medical emergencies, interruption, and other risks that are outside our control.

12. Email and SMS Communications, Marketing, and Consent

When you join our mailing list, request a quote, provide a mobile number, or become a client, you may receive emails or text messages from us. We distinguish between transactional messages (for example booking confirmations, schedule changes, final documents) and marketing messages (for example newsletters, promotions, travel inspiration).

12.1 Email Communications

Commercial email will include: (a) a working unsubscribe mechanism, (b) an accurate subject line that reflects the message content, and (c) a valid physical postal address for the sender. We honor unsubscribe and opt out requests within 10 business days. We will not sell or transfer your email for third party marketing without your consent.

12.2 SMS / Text Messaging Consent

By providing a mobile number, you consent to receive transactional SMS texts related to active trip planning and bookings, including reminders, confirmations, urgent travel alerts, and quick approvals. You may also separately opt in to marketing SMS; we will not send marketing texts without the required level of consent. Message frequency varies. Message and data rates may apply from your carrier. You can reply STOP at any time to opt out of further marketing texts from us. Reply HELP for help. Opting out of marketing SMS will not block essential transactional texts tied to active travel unless you request full opt out in writing. We record opt out timestamps to support Telephone Consumer Protection Act (TCPA) compliance.

13. Data Privacy, Storage, and Sharing

We collect the information you choose to give us, for example intake forms, traveler preferences, passport or ID details where required for bookings, payment authorization data, and communication history. We store this information in secure third party cloud systems that support our operations (CRM, email and SMS marketing, document storage, itinerary management). We share only the data needed to fulfill your travel with the Suppliers who will provide the services you request.

13.1 European Union, EEA, and UK Residents

Under data protection laws including the General Data Protection Regulation (GDPR), individuals have rights such as access, correction, deletion, data portability, and objection to certain processing, and organizations must process data lawfully, fairly, transparently, for limited purposes, minimize what they collect, keep it secure, and limit retention. If you are in the EU, EEA, or UK, you may contact us to exercise these rights.

13.2 California Residents (CCPA / CPRA)

California residents have the right to know what personal information is collected and how it is used or shared, the right to delete certain data, the right to opt out of sale or sharing of personal information (including through a global privacy control), the right to correct inaccurate data, the right to limit use of sensitive personal information, and the right not to be discriminated against for exercising privacy rights. You can make a request by contacting us at the address below.

13.3 Data Security and NY SHIELD Act

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. If we experience a data security incident affecting your personal information, we will comply with applicable breach notification laws, including the New York SHIELD Act where applicable.

13.4 Data Retention

We retain client records as needed to provide services, meet legal or accounting obligations, and support business operations. We periodically review stored data and delete records that are no longer needed unless a longer retention period is required by law.

Full Privacy Policy Coming Soon: We will publish a stand alone Privacy Policy with more detail on what we collect, how long we keep it, and how to submit formal data requests.

14. User Content, Testimonials, Photos, and Feedback License

If you send us reviews, survey responses, thank you notes, trip photos, social media tags, or similar content, you grant Perks & Rec LLC (d/b/a Perks&Rec) a non exclusive, royalty free, worldwide license to use, reproduce, edit for length or clarity, display, and distribute that content in marketing, case studies, email and SMS campaigns, social media, paid ads, press kits, and on our website. We will use first name and last initial unless you authorize full name. EU or UK residents: we will request explicit consent before using photos that clearly identify you. You can revoke this license going forward by emailing hello@perksandrec.com, and we will stop new uses. We may continue using materials already printed or published but will remove or update future versions when practical.

15. Intellectual Property

All content on our site and in our branded materials, including text, copy, graphics, logos, icons, and process descriptions, is owned by Perks & Rec LLC (d/b/a Perks&Rec) or licensed to us and is protected by copyright, trademark, and other laws. You may use site content for personal trip planning only. No scraping, resale, framing, or commercial reuse without written permission.

16. Disclaimers of Warranties

The Services and all information we provide are offered on an "as is" and "as available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non infringement, or that booking data will be error free or uninterrupted. Travel information changes quickly and may be inaccurate or incomplete despite our efforts. To the extent some jurisdictions do not allow certain disclaimers, those limitations may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Perks & Rec LLC (d/b/a Perks&Rec), its members, employees, contractors, affiliates, and agents are not liable for indirect, incidental, consequential, punitive, or special damages, including lost vacation time, lost opportunity, emotional distress, or loss of enjoyment, arising out of or in connection with the Services or Supplier actions. Our total aggregate liability for any claim is limited to the amount of fees you paid directly to Perks & Rec LLC for the specific service that gave rise to the claim. The foregoing limitations do not apply to liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct.

18. Indemnification

You agree to indemnify, defend, and hold harmless Perks & Rec LLC (d/b/a Perks&Rec) and its members, employees, contractors, and agents from any claims, demands, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to (a) your breach of these Terms, (b) disputes with or claims by any traveler you represent, (c) disputes with Suppliers arising from information you provided, or (d) your violation of applicable law. This indemnity survives termination of the Services.=

19. Dispute Resolution, Governing Law, and Venue

These Terms and any dispute arising out of or relating to the Services are governed by the laws of the State of New York, without regard to conflict of law rules. The parties agree to attempt in good faith to resolve disputes informally, then by non-binding mediation in New York County, New York, before filing suit. Subject to the mediation step, exclusive venue for any court action lies in the state or federal courts located in New York County, New York, and the parties consent to personal jurisdiction there.

20. Class Action Waiver and Limitation on Claims

You and Perks&Rec agree that any claims will be brought only in your individual capacity or the capacity of your business entity, not as a plaintiff or class member in any class or representative proceeding. Any claim you have against us must be filed within one year after the event giving rise to the claim, or it is permanently barred, unless a longer period is required by law.

21. Electronic Communications and Signatures

You consent to receive communications electronically and to transact electronically. We may accept instructions and approvals by email, SMS, secure form submission, electronic signature platform, or recorded verbal authorization where permitted. Payment of an invoice also constitutes acceptance of applicable terms. Electronic signatures are enforceable under the U.S. ESIGN Act and applicable state UETA statutes.

22. Changes to These Terms

We may update these Terms from time to time. The date at the top shows when they were last revised. Material changes will be communicated by email or SMS to clients on file or by notice on our website. Your continued use of the Services after the effective date of revised Terms is acceptance of the changes.

23. Contact Us, Privacy Requests, and Revoking Testimonial Use

Perks & Rec LLC (d/b/a Perks&Rec)
A New York limited liability company
Mailing address: 425 W 18th Street, 16B, New York, NY 10011
Email: hello@perksandrec.com

If you are exercising privacy rights, please include your name, state or country of residence, the request you are making, and enough information for us to verify your identity so we can protect your data.